Set Ticket Status

Authorization

Authorization<token>

Bearer token

In: header

X-Organization-ID<token>

Tenant or organization identifier

In: header

Path Parameters

ticketIdstring

Request Body

ticketStatus?string

Default"TICKET_STATUS_UNSPECIFIED"

Value in

"TICKET_STATUS_UNSPECIFIED" | "TICKET_STATUS_IN_PROGRESS" | "TICKET_STATUS_ESCALATED" | "TICKET_STATUS_PENDING" | "TICKET_STATUS_AWAITING_REPLY" | "TICKET_STATUS_RESOLVED" | "TICKET_STATUS_WONT_FIX" | "TICKET_STATUS_DUPLICATE" | "TICKET_STATUS_NOT_REPRODUCIBLE"

Response Body

application/json

curl -X POST "https://api.nrings.io/v1/tickets/{ticketId}:set-status" \
  -H "Authorization: Bearer {your_token}" \
  -H "X-Organization-ID: {your_org_id}" \
  -H "Content-Type: application/json" \
  -d '{
  "ticketStatus": "TICKET_STATUS_UNSPECIFIED"
}'

curl -X POST "https://api.nrings.io/v1/tickets/{ticketId}:set-status" \  -H "Authorization: Bearer {your_token}" \  -H "X-Organization-ID: {your_org_id}" \  -H "Content-Type: application/json" \  -d '{  "ticketStatus": "TICKET_STATUS_UNSPECIFIED"}'

{
  "success": true
}

Set Ticket Priority POST

Update Ticket Template PATCH