List Dashboard Ticket Statistics
Authorization<token>
Bearer token
In: header
X-Organization-ID<token>
Tenant or organization identifier
In: header
Query Parameters
fromTime?string
Format
date-timetoTime?string
Format
date-timeResponse Body
application/json
curl -X GET "https://api.nrings.io/v1/provider/dashboard/tickets/statistics?fromTime&toTime" \ -H "Authorization: Bearer {your_token}" \ -H "X-Organization-ID: {your_org_id}"{
"totalTickets": 0,
"openTickets": 0,
"closedTickets": 0,
"byStatus": [
{
"ticketStatus": "TICKET_STATUS_UNSPECIFIED",
"count": 0
}
],
"byCaseType": [
{
"caseType": "CASE_TYPE_UNSPECIFIED",
"count": 0
}
],
"byPriority": [
{
"priority": "TICKET_PRIORITY_UNSPECIFIED",
"count": 0
}
],
"averageFirstResponseTimeSeconds": "string",
"averageResolutionTimeSeconds": "string",
"slaFirstResponseBreachedTickets": 0,
"slaResolutionBreachedTickets": 0,
"slaCompliantTickets": 0,
"ticketsCreatedPerDay": [
{
"day": "string",
"count": 0
}
],
"awaitingReplyTickets": 0,
"openNeedingProviderFirstResponse": 0
}