Get Ticket
Authorization<token>
Bearer token
In: header
X-Organization-ID<token>
Tenant or organization identifier
In: header
Path Parameters
idstring
Response Body
application/json
curl -X GET "https://api.nrings.io/v1/tickets/{id}" \ -H "Authorization: Bearer {your_token}" \ -H "X-Organization-ID: {your_org_id}"{
"ticket": {
"id": "string",
"ticketId": "string",
"title": "string",
"message": "string",
"ticketStatus": "TICKET_STATUS_UNSPECIFIED",
"caseType": "CASE_TYPE_UNSPECIFIED",
"tags": [
"string"
],
"replies": "string",
"fromOrganization": "string",
"fromUser": "string",
"toOrganization": "string",
"toUser": "string",
"virtualMachines": "string",
"metadata": {},
"status": "STATUS_UNSPECIFIED",
"timestamps": {
"createTime": "2019-08-24T14:15:22Z",
"updateTime": "2019-08-24T14:15:22Z"
},
"priority": "TICKET_PRIORITY_UNSPECIFIED",
"assignedToUser": "string",
"firstResponseAt": "2019-08-24T14:15:22Z",
"firstResponseTimeSeconds": "string",
"resolvedAt": "2019-08-24T14:15:22Z",
"resolutionTimeSeconds": "string",
"lastActivityAt": "2019-08-24T14:15:22Z",
"lockedByUser": "string",
"lockedAt": "2019-08-24T14:15:22Z"
},
"thread": [
{
"id": "string",
"sequence": "string",
"message": "string",
"fromUser": "string",
"fromOrganization": "string",
"toUser": "string",
"toOrganization": "string",
"timestamps": {
"createTime": "2019-08-24T14:15:22Z",
"updateTime": "2019-08-24T14:15:22Z"
},
"isReply": true
}
],
"userDetails": {
"property1": {
"firstName": "string",
"lastName": "string"
},
"property2": {
"firstName": "string",
"lastName": "string"
}
},
"organizationDetails": {
"property1": {
"name": "string",
"orgType": "string"
},
"property2": {
"name": "string",
"orgType": "string"
}
}
}