Support
Tickets, provider reviews, and in-app chat
Get help and leave feedback through Tickets, Reviews, and Chat in the client sidebar.
Tickets
Open and track support cases at /tickets.
| Action | URL |
|---|---|
| List tickets | /tickets |
| New ticket | /tickets/new |
| Ticket detail | /tickets?ticket={id} or /tickets/{id} |
Create a ticket
New ticket → choose type and subject → describe the issue → link a VM or resource when relevant so the provider has context.
Follow replies
Replies appear in the ticket thread. Email notifications may be sent depending on org settings.
Clients do not see provider-only queue features (priority filters, ticket templates).
Provider reviews
Rate the provider for a specific VM at /tickets/reviews.
| Rule | Detail |
|---|---|
| Who | Client org members |
| Scope | One review per VM asset |
| Where else | Overview card on the VM detail page |
Reviews help other buyers compare providers on the marketplace.
Chat
In-app assistant at /chat (client sidebar Secondary → Chat).
Use chat for product questions and guided help. For provider-specific infrastructure issues (provisioning stuck, hypervisor errors), prefer a ticket so the seller's support team is looped in.
Next
- Virtual machines: link VMs to tickets
- Troubleshooting → Provisioning